FAQs and Help

How much time do I have to board the bus?

We recommend 1 hour before departure time, to avoid inconveniences.

Can I change date and time of the ticket?

You are entitled to a single change, as long as the travel date and time has not passed yet. Please visit us at any point of sale of Turimex or Grupo Senda, or call us at 01 800 890 9090 in Mexico, or 1 800 733 7330 from USA, to solve your case.

Can I transfer my ticket to another person?

Tickets are not transferible, resale is not permited. Each ticket is valid to be used by the holder to travel on the date and time indicated.

What if I lost my bus tickets?

You should call to our call center to help you, because the system does not allow re printing tickets for your own safety.

How can I process an invoice?

The ticket has printed on the back the tax voucher, valid to process invoices. If you buy an electronic ticket you have to go to a sales point counter to change it for a valid ticket to process your invoice before of the departure time of your trip.

How safe are the road trips by bus?

Currently the authorities have made efforts to keep the roads safe also for your safety, our units are being monitored constantly and our staff are trained to report and prevent any incidents on the trip.

What is the minimal age required for a minor to travel without an adult?

Minors under 16 can travel without an adult companion. Minors between 13 and 15 years old can travel without an adult companion if parents or tutors fill an authorization form, indicating the information of the person who will receive them on destination. Authorization form available at boarding point.

Price of tickets for under age travelers

Child under 6 years old and traveling on the same seat as their parents doesn´t pay for travel. Child under 13 years old, traveling on their own seat only pay 50% of the regular ticket. In both cases must present an official document to prove age of the child.

Can I travel with pets on the bus?

For travel in Mexico, you can transport pets if they are in a cage with an adequate ventilation, sedated if necessary inside of the luggage section, is not allowed transporting exotic animals.

For travel to and from the United States, Is not allowed the transportation of animals.

How much luggage can I carry on my trip?

You can carry up to two suitcases or packages, no heavier than 50lb (22.6Kg) or bigger than 62 linear inches (157cm), that means the sum of the height, width and lenght of each suitcase. If your lugagge exceeds the permited weight or size, you will be charged USD$1.00 for each aditional pound and/or inch. The extra bagagge will be charged according to its size and weight.

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